Play Safe

Responsible Gaming at mykad99

Online gaming should be entertainment, not a burden. mykad99 provides tools, guidance, and support to ensure every member plays within healthy, controlled limits.

Deposit Limit Play Time Limit Voluntary Break Self-Exclusion

Healthy Entertainment Starts with Self-Control

At mykad99, we believe that the joy of gaming only matters when it is done with full awareness and responsibility. We are more than just a gaming platform — we are a partner that genuinely cares about the well-being of every member.

Responsible gaming isn't about stopping you from having fun. It's about ensuring that gaming remains an enjoyable entertainment activity — not a source of stress or financial hardship. With the control tools we provide, you can set your own boundaries and play with peace of mind.

Our responsible gaming policy covers deposit limits, time limits, voluntary break options, and a full self-exclusion programme. Every feature can be activated directly through your account settings — no waiting or third-party involvement required.

Remember: If you feel that gaming activity is starting to affect your daily life, finances, or personal relationships — that is a sign to pause and reassess your gaming habits.
mykad99 Self-Control Tools

Break Activated Secure Account Limit Alerts

Responsible Gaming Features

All these control tools are available free of charge to every mykad99 member — and can be activated at any time directly from your account settings.

Deposit Limit

Set a daily, weekly, or monthly deposit limit to control how much money you load into your account. This limit takes effect immediately and can only be increased after a 7-day waiting period.

Play Time Limit

Set the maximum duration of your gaming session each day. Our system will send an alert when the limit is approaching and automatically close the session once the limit is reached.

Loss Limit

Set the maximum loss amount you are willing to sustain within a given period. Once the loss limit is reached, the system will automatically block gaming activity for that period.

Voluntary Break

Take a break for 24 hours, 7 days, or 30 days without closing your account. During the break period, you will not be able to log in or make any transactions on the mykad99 platform.

Self-Exclusion

The stricter option — close your account for a period of 6 months, 1 year, 3 years, or permanently. Self-exclusion cannot be reversed before the period ends, with no exceptions.

Real-Time Alerts

Receive automatic notifications when your deposit, playtime, or loss limit is close to being reached. These alerts help you stay aware of your gaming habits before they become a problem.

How to Set Your Play Limits

Setting play limits on mykad99 is straightforward and can be done entirely on your own without contacting the support team. Follow the steps below to activate your self-control settings today.

Note: Any limit reduction takes effect immediately. Any limit increase only takes effect after a 7-day waiting period to protect you from impulsive decisions.
1
Login to Your mykad99 Account

Log in to your account using your registered phone number and password. Make sure you are using a secure and private internet connection.

2
Go to Account Settings

Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.

3
Choose the Type of Limit You Want

Choose from the available control tools — deposit limits, time limits, loss limits, voluntary break, or self-exclusion based on your needs.

4
Set the Value and Confirm

Enter your desired limit value or break duration, then confirm your selection. The limit will be recorded and take effect in accordance with the set policy.

5
Receive Confirmation via Email

You will receive a confirmation email regarding the limits you have set. Keep this email as a record and contact support if there are any discrepancies.

Signs of Problem Gambling

Recognising the early signs is the single most important first step. If you find yourself experiencing any of the following situations, please take immediate action.

Borrowing money or selling assets to obtain money for the purpose of playing again after a loss.

Unable to stop playing even after intending to stop, and constantly thinking about gaming.

Neglecting responsibilities such as work, family, or school due to time spent gaming.

Feeling anxious or stressed when unable to play, and using gaming as a way to escape from problems.

Hiding gaming activity from family members, friends, or loved ones, and feeling ashamed if they found out.

Increasing wagering amounts continuously to achieve the same level of excitement as before.

If you identify two or more of the above signs in yourself, we strongly encourage you to immediately use the Self-Exclusion feature or contact the Family Counselling Helpline (1800-888-728) for free and confidential professional support.

Self-Assessment

The following questions are designed to help you assess whether your gaming habits are still within healthy limits. Answer honestly — no one is here to judge you.

If you answer "Yes" to three or more of the questions below, we recommend speaking with someone you trust or seeking professional help without delay.

Acknowledging a problem is a sign of strength, not weakness. mykad99 will not penalise or close your account simply because you seek help.
1

Have you ever felt the need to play with more money just to get the same level of excitement?

2

Have you ever tried to stop gambling but failed despite your best efforts?

3

Have you ever played to escape problems, anxiety, guilt, or depression?

4

Have you ever lied to family or friends about how much money you have spent on gambling?

5

Have you ever used money meant for essentials like rent, food, or bills to play online?

6

Has a family member or friend ever expressed concern about your gambling habits?

7

Have you ever felt restless, irritable, or uneasy when trying to cut back on your gaming activity?

Responsible Gaming FAQ

Limit reductions (e.g., lowering your deposit limit from RM500 to RM200) take effect immediately to protect you. However, limit increases or cancellations only take effect after a 7-day waiting period. This is an intentional safeguard to prevent impulsive decisions made in an emotional state.

A Voluntary Break is a temporary pause of 24 hours, 7 days, or 30 days during which your account is restricted from gaming activity and transactions. The account is automatically reopened once the period expires. Self-Exclusion is the stricter option — your account will be fully closed for a minimum of 6 months up to permanently. Self-Exclusion cannot be reversed early under any circumstances.

Yes, your account balance remains safe during the self-exclusion period. You may request a withdrawal of your balance through the standard withdrawal process even while your account is restricted. Contact our customer support team for assistance with the withdrawal.

Absolutely not. mykad99 enforces a minimum age requirement of 18 and above for all members. Our identity verification (KYC) process uses MyKad number checks to ensure no underage individuals can register or use the platform. Any account found to belong to an underage individual will be closed immediately and all transactions cancelled.

In addition to the self-control features at mykad99, you can seek help from the following organisations in Malaysia: Family Counselling Helpline (1800-888-728), Talian Kasih (15999), and your nearest Addiction Treatment Centre. All services are confidential and free of charge. mykad99 customer support is also available to help connect you with the right resources.

Play limits can only be set by the account owner themselves, on the basis of individual privacy and autonomy. However, if you are concerned about someone close to you, you may contact mykad99 customer support for further guidance, or encourage them to use the self-control features available within their own account.

Mykad99's Five Principles of Responsible Gaming

These values form the foundation of every decision we make in building a safe and responsible platform.

Member Protection

The safety and well-being of every member is our top priority. Every platform feature is designed with user protection in mind.

Full Transparency

We operate with full transparency — winning odds, promotional terms, and all policies are stated clearly without confusing language.

Ongoing Support

Our support team does more than resolve technical issues — we're also here to assist members who need guidance on responsible gaming.

Strict Age Verification

Our KYC process ensures that only individuals aged 18 and above can use the platform, without exception under any circumstances.

Awareness & Education

We actively spread awareness about gambling risks and provide educational resources to all members through various communication channels.

Quick & Easy Controls

All self-control tools can be activated in under two minutes directly from your account — no red tape, no unnecessary delays.

Play Mindfully

Enjoy the Game, Control Your Limits

Register with mykad99 today and use all our self-control tools at no cost. Play with peace of mind knowing your limits are protected.

Deposit Limit  ·  Play Time Limit  ·  Voluntary Break  ·  18+ Only

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