Terms and Conditions mykad99

1 Acceptance of Terms

By accessing, registering, or using any part of the mykad99 platform — whether through the official website or mobile app — you expressly and implicitly agree to comply with all terms and conditions contained in this document, along with any additional policies referenced herein.

If you disagree with any part of these terms, you are not permitted to use the mykad99 platform. Continued use of the platform following any updates to the terms constitutes acceptance of the revised terms.

These terms are to be read together with our Privacy Policy and Responsible Gaming Policy. In the event of a conflict between those documents, these Terms and Conditions shall prevail unless otherwise specifically stated.

2 Account Eligibility & Registration

To register and use the mykad99 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Is an individual with sufficient legal capacity to enter into a binding agreement.
• Not residing in a country or territory where access to online gaming platforms is prohibited by local law.
• Have never had an account previously terminated for fraud or terms violations.

During registration, you are required to provide accurate, complete, and up-to-date information. mykad99 reserves the right to request identity verification documents (KYC) at any time to verify the information provided. Failure to submit the requested documents within the specified timeframe may result in temporary account suspension.

3 Account Management

You are fully responsible for all activities that occur under your account. This includes keeping your password confidential and not sharing your login credentials with any other party.

• Your password must be at least 8 characters long and contain a combination of uppercase letters, lowercase letters, and numbers.
• You are required to notify the mykad99 support team immediately if you suspect any unauthorised access to your account.
• Mykad99 will not be held liable for any losses arising from your negligence in safeguarding your login credentials.
• Two-factor authentication (2FA) is strongly encouraged and can be enabled directly from your account settings.
• Personal information in your account can be updated through the profile section. Certain changes such as your full name or bank account number may require additional document verification.

4 Deposit & Withdrawal

Mykad99 supports a variety of local Malaysia payment methods including FPX, Touch 'n Go eWallet, GrabPay, DuitNow QR, and online bank transfer. All deposits are processed promptly upon confirmation.

Deposit:

• The minimum deposit amount is as stated on the Deposit us and may change from time to time.
• You may only deposit funds using a payment method registered in your own name. Deposits from third parties are not accepted.
• Mykad99 does not charge any additional fees for deposits; however, payment service providers may apply their own charges.

Withdrawal:

• Withdrawal requests are processed within the specified timeframe once verification is complete.
• Withdrawals may only be made to a bank account or digital wallet registered under the same member's name.
• Mykad99 reserves the right to request additional identity verification before processing large withdrawals.
• Any suspicious withdrawal or one that does not comply with our anti-money laundering (AML) policy will be held pending further investigation.

5 Bonus & Promotions

Mykad99 offers a wide range of bonuses and promotions for both new and existing members. All offers are subject to specific terms stated alongside each promotion on the Promotions.

• Rollover Requirement (Wagering): Each bonus received has a rollover requirement that must be fulfilled before the associated winnings can be withdrawn. Rollover ratios vary by bonus type.
• Validity Period: All bonuses have a set validity period. Bonuses not used within that period will expire automatically.
• One Active Bonus at a Time: Generally, only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• Disclaimer: mykad99 reserves the right to refuse, cancel, or withdraw any bonus if there is evidence of abuse or violation of terms.
• Eligible Games: Not all games contribute equally toward bonus rollover requirements. Check each bonus's terms for more details.

6 Game Rules

All games offered on the mykad99 platform are operated according to their respective standard rules. Members are required to understand the rules of each game before playing.

• The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical failure verified by mykad99.
• In the event of a technical disruption during a game session, mykad99 will endeavor to restore the state to the last valid status. Incomplete results due to disruptions may be voided and wagers will be returned.
• The use of automated software, bots, or any tool that provides an unfair advantage in gameplay is strictly prohibited.
• For Live Casino games, results announced by the dealer are final in accordance with the rules of the respective game.
• Mykad99 reserves the right to restrict or close access to certain games for specific members at its sole discretion.

7 Accepted User Conduct

All members are required to conduct themselves respectfully and responsibly while using the mykad99 platform. The following activities are strictly prohibited:

• Any form of fraud, falsification of information, or impersonation of another individual.
• Attempting to hack, modify, or disrupt the platform's systems and software.
• Using multiple accounts to abuse bonuses or promotions.
• Colluding with other members to manipulate game outcomes (collusion).
• Any communication that is abusive, threatening, or unlawful through customer support channels.
• Sharing or selling your account to a third party.

Violation of any of the above rules may result in immediate account suspension or termination, along with forfeiture of any balance associated with the violating activity.

8 Privacy & Data Protection

Mykad99 values the privacy and security of your personal information. All data collected is processed in accordance with our Privacy Policy, which can be found on the Privacy Policy.

• Your personal information will not be sold, transferred, or disclosed to third parties without your consent, except as required by law or for service verification purposes.
• Mykad99 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• Financial transaction data is retained in accordance with applicable legal requirements and is not used for any purpose other than processing and auditing.
• You have the right to request access, correction, or deletion of your personal data, subject to applicable legal retention requirements.

9 Limitation of Liability

Mykad99 shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from game outcomes.
• Service disruptions due to system maintenance or circumstances beyond our control.
• Unauthorised access to your account resulting from your own negligence.
• Delays in transaction processing caused by third parties such as banks or payment processors.

The maximum liability of mykad99 under any circumstances shall not exceed the total amount you deposited in the 30 days prior to the claim arising.

10 Account Termination

Mykad99 reserves the right to suspend or terminate any member's account at any time for the following reasons:

• Violation of any terms and conditions stated in this document.
• Fraudulent or suspicious activity confirmed through internal investigation.
• Requests from legitimate legal authorities.
• Failure to fulfil identity verification (KYC) requirements within the stipulated timeframe.
• Accounts that have been inactive for an extended period in accordance with our inactive account policy.

Members may also request voluntary account closure at any time by contacting our support team via Live Chat. Valid balances will be returned to the original payment method once all reviews are completed.

If an account is terminated due to a terms violation, mykad99 reserves the right to forfeit any bonus balance with unmet wagering requirements and any winnings associated with the violating activity.

11 Changes to Terms and Conditions

Mykad99 reserves the right to modify, add, or amend these Terms and Conditions at any time without prior notice. All changes take effect immediately upon publication on our official website.

We will endeavour to notify members of significant changes via in-account notifications or registered email. However, it remains your responsibility to review these terms periodically to ensure you are always aware of the latest applicable terms.

Continued use of the mykad99 platform after any changes are published constitutes your acceptance of the amended terms. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly through the mykad99 platform or app.
• Email: [email protected] (displayed as text only)
• FAQ: Visit the FAQ us for answers to frequently asked questions.

We aim to respond to all enquiries within 24 hours on business days. For urgent issues relating to your account or transactions, please use Live Chat for a faster response.